WorkBright
  • 12-Nov-2018 to 11-Jan-2019 (MST)
  • Customer Service
  • Boulder, CO, USA
  • $30,000 annualized + commission opportunity
  • Base + Commission
  • Full Time

Medical, Dental, & Vision


Customer Success Representative

If you love startups, working with people, and want to work at a dynamic enterprise SaaS company with tons of room for growth, read on...

About WorkBright

Do you remember the first day of work at your last job sitting in a back-office, filling out form after form? This is actually a huge time sink for employers, especially when you think about businesses who hire hundreds of new staff in short periods of time industries like home healthcare, summer camps, ski areas, hospitality, and many others.

Our software addresses these costly and time-wasting procedures by turning that paper-process into a digital one, and one that can be easily completed from a smartphone, before the employee ever shows up for work. Instead of starting a new hire off with the same old paper-based routine, we are helping our customers delight their new employees, all while reducing administrative overhead.

The Role

As a Customer Success Representative at WorkBright, you are responsible for ensuring that our customers get the most out of our software and services. You consult with our new customers to translate their existing onboarding process to WorkBright, both setting up the customer's account and guiding the customer in learning to use the software. You serve as an ongoing resource, providing both reactive care to questions, problems, and requests as well as proactive care to help the customer utilize WorkBright more effectively. You are an advocate for our customers as our company continuously grows and evolves our product to meet the needs of our users. On occasion, you may also be asked to work on special projects as assigned to you.

You will report directly to the Director of Customer Success. Our headquarters are located in Boulder, CO so preference is given to candidates who can come in to the office on a regular basis but we are open to awesome remote candidates and work-from-home options are negotiable for the right person! Non-negotiable expectations for the role will be in person attendance at quarterly meetups in Boulder and normal US business hour availability Monday - Friday.

Our Ideal Candidate

Our ideal candidate loves solving problems, and loves delighting the people in their life. They're kind, honest, and enthusiastic. They make you feel like they are on your team, rain or shine. They are self-reliant, a quick learner, and most of all, curious --  they want to figure out how things work and, if possible, how to make them better.

Required:

  • Previous work in a customer-facing role
  • Strong interpersonal skills
  • Detail-oriented
  • Ability to manage multiple projects in a fast-paced environment
  • Comfortable speaking on the phone
  • Proficiency in Microsoft Suite (Excel, Word, PowerPoint) and Google Suite (Gmail, Google Docs, Google Sheets)
  • Strong writing skills
  • Ability to travel 4 to 8 times per year for internal meetings and customer visits

Preferred:

  • Bachelor's Degree
  • Experience in a hiring/managing role that required you to onboard new hires
  • Experience managing a large client list
  • Knowledge of SalesForce.com

What We Can Offer You:

  • 30k annualized salary for first 3 months of training; successful candidate is eligible for an up to 20% increase in base-pay, plus eligibility for commissions after training period.
  • Eligibility for our company-sponsored healthcare plan
  • Office space in the heart of downtown Boulder, CO if you are in the Boulder area; the ability to work remotely if you are not
  • Mentorship from the founder and our world-class investors and advisors
  • A fun, down-to-earth, get-things-done startup environment, with lots of freedom and flexibility
WorkBright
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